運送政策

Thank you for visiting and shopping at shop.wwchan.com. The following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

We ship items out as soon as possible, but this will not always be the same day as your order. In general, please add 2-3 business days to allow for processing time. For "Clothing" session items, the orders will be ready based on the craftsmanship lead time up to 2 - 3 weeks plus the regular processing time.

Orders are not shipped or delivered on weekends or holidays. If we anticipate a longer lead time, it will be noted in the item description. If you have any questions about the lead time on a specific item, please contact us at sales@wwchan.com with your questions.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

 Hong Kong Domestic & China Shipping Tariff  

Shipment method

Estimated delivery time

Shipment cost

SF Express Standard

3-5 business days

HKD100 (Free Shipping over HKD2,000 purchased amount)

Delivery delays can occasionally occur.

 International Shipping Tariff

Shipment method

Estimated delivery time

Shipment cost

FedEx Economy

3-5 business days

HKD300 (Free Shipping over HKD3,000 purchased amount)

FedEx International Priority

2 business days

HKD500(Free Shipping over HKD5,000 purchased amount)

Delivery delays can occasionally occur.

Shipment does not ship to P.O. boxes or APO/FPO addresses

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties & Taxes

wwchan.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibilities of the customer (tariffs, taxes, etc.). 

Damages

wwchan.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.